Returns & refunds policies

Received a faulty item?

We’re really sorry to hear this! In the unlikely event that you’ve received a faulty or damaged product, please [contact us here] and we’ll take care of it quickly. Check our “Faulty Items” section for more details.

Need to return something?

We know returns can be frustrating, but at Alma Ella, we’ve made it as simple as possible. Just get in touch with us first – we’ll provide clear instructions and guide you through every step.

Return Information

• Refunds only – Alma Ella does not currently offer exchanges, only refunds.
• Condition of items – Products must be unused, unwashed, and returned in their original packaging with all labels/tags attached.
• Hygiene-sensitive products – Under Israeli law, underwear, bikini bottoms, briefs, and other hygiene-sensitive products cannot be returned once opened. Items like socks must remain sealed in their original packaging.
• Inspection – All returned items are carefully inspected before approval of a refund.
• Timeframe – You have 14 days from the date of delivery to notify us of your wish to return (in line with Israeli Consumer Protection Law, 1981).
• Exclusions – Customised items, hygiene products, or items with removed care labels cannot be refunded.
• Separate orders – Orders placed separately must be returned separately, as combining them slows down the process.

⚠️ Important: No returns will be accepted without contacting us first. Please email us before sending anything back so we can provide the correct return address and procedure.

Refund Timeline

• Refunds will be processed within 7 business days of receiving the returned item and after inspection.
• Refunds are issued to the original payment method used for purchase.
• If the item was faulty or misdescribed, shipping costs will also be refunded.

✅ This policy gives you the confidence of shopping with Alma Ella, while respecting your legal rights under Israeli consumer protection law