Shipping and delivery Questions

 

Do you offer free shipping?

✅ Yes! At Alma Ella, we offer free worldwide shipping on all orders. No minimum purchase required.

How long does order processing take?

• All orders are verified and confirmed within 24 hours of payment.
• Processing includes order verification, packaging, and quality check at the supplier.
• This usually takes 2–4 business days before dispatch.

What are the shipping times?

• International delivery: usually 15–30 business days, depending on destination and customs clearance.
• US & EU orders: typically arrive within 7–14 business days after processing, though delays may occur during busy periods (holidays, customs checks).
• Israel and other regions: deliveries generally take 10–20 business days, but please allow up to 30 business days in some cases.

Will I get tracking information?

Yes – once your order has been shipped, you will receive a tracking number by email so you can follow your parcel until it reaches your door.

Can there be shipping delays?

Occasionally, shipping may be affected by factors outside our control (customs, weather, postal delays, holiday periods). We always work with our logistics partners to keep your order moving as quickly as possible.

Important notes

• Customs duties and import taxes (if applicable in your country) are the buyer’s responsibility.
• Please make sure your shipping address and phone number are accurate to avoid delivery issues.